Empathy

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What it means to not judge people, personally or professionally

Want a way to sound enlightened? Claim you don’t judge people. You’re above that. You don’t get dragged down into the mud, fighting against the frustrations and resentments that overwhelm most people. And of course that’s a crock. Unless you’re not paying attention, or you’re Buddha-level enlightened, you judge people. Then what does it mean
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A pleasant surprise is more pleasant, and more surprising, than you think

I published an article on LinkedIn yesterday titled “A pleasant surprise is more pleasant, and more surprising, than you think”. It’s an extension of my previous post here on STEM to Business about how Tesla uses surprise to earn free advertising. The more I’ve thought about this, the more I realize how important the element
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Use conversation to generate new ideas

I’m a big fan of podcasts. Right now, I’m listening to Tim Ferriss interview Seth Godin. It’ll take me two days of commuting to finish it, but I already know I’m going to be sad when it’s over. I love listening to conversation-style podcasts. I’ll inevitably capture some new idea about something while listening. Maybe
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Now is not always the best time to investigate a failure

I was at a fast food restaurant late Saturday night. It was one of those restaurants where you place your order in one line, and then pay for it another line. I ordered a meal. I expected a drink to come with it. But no one gave me a drink. When I asked what was
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Rise above the politics of an apology

You probably heard about the U.S. boat that mistakenly entered Iranian waters this week. Iran captured the boat, held the US Navy personnel overnight, then released them all the next day. Part of the coverage was an article from The Wall Street Journal titled “U.S. Denies Apologizing to Iran Before Release of Sailors”. What? The
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You are not the center of attention. And that's a good thing.

Paul Bloom recently wrote a cool article for The Atlantic titled “Stop Being So Self-Conscious: It may make you happier”. He used social psychology research to argue that other people don’t pay as much attention to you as you think. And that can be liberating. What does that have to do with your career? If
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Everyone is drowning in requests at work. Answer this question. Write this report. Build this slide deck. Send this email. It’s frustrating. Urgent tasks hit us every day. Sometimes, in the rush, it’s hard to separate the important from the unimportant. If you want to become an “A” player at work, the star among stars…work
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